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Student Complaint Processes

Stevenson University strives at all times to provide the highest quality of service and the best student experience possible, in keeping with our core values. In the event that you believe you have a serious complaint against the University, we wish to make you aware of the appropriate processes to follow.

Any member of the University community who feels that his or her rights (academic or non-academic) have been violated by another student, faculty member, administrator, or other member of the University should first attempt to resolve the issue informally. In the event that a resolution cannot be reached informally, an investigation will be conducted to determine whether the allegation has merit as well as whether it can be disposed of administratively by mutual consent of the parties involved on a basis acceptable to the President or the Executive Vice President for Academic Affairs and Dean. If so, such disposition shall be final, and there shall be no subsequent proceedings. A University Hearing Board has been established to consider grievances that could not be resolved in either of the ways described above. For a copy of the full policy, consult the Student Handbook.

The Maryland Higher Education Commission has authorized the University to offer undergraduate and graduate level certificates, baccalaureate, and master's degrees. Information regarding complaint processes can be found at http://www.oag.state.md.us/Consumer/complaint.htm.

Stevenson University is regionally accredited by the Middle States Commission on Higher Education (MSCHE). For a copy of Stevenson's current MSCHE Statement of Accreditation Status (SAS) please search the MSCHE website.

Complaint Resolution Contacts by State

Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents. The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered. Institutions must provide current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student's state.

The new federal regulations require Stevenson University to provide ALL prospective and current students with contact information for filing complaints with the appropriate agency in the state where each student resides. Please click on your state to review its process in the event that you should you have a complaint about Stevenson University.

Many external agencies require that all institutional procedures be followed before a concern will be considered. Before contacting one of these agencies, Stevenson University encourages students to inform the University of their complaints first. We are eager to listen to you and assist you in resolving any issues you may have with the University.

State
Link to Complaint Process
(if link not found for complaint process, then url for agency is listed)
Alabama Alabama Commission on Higher Education
Alaska Alaska Commmission on Postsecondary Education
Arizona A.R.S. § 32-3052 and A.A.C. R4-39-403.
Complaint Process
Arkansas Complaint Process
California Complaint Process
Colorado

Complaint Process

Connecticut Complaint Process
Delaware Delaware Department of Education
District of Columbia For complaint process see section 2115 of regulations at the District of Columbia Register
Florida Florida Department of Education
Georgia Complaint Process
Hawaii Complaint Process
Idaho Complaint Process
Illinois Use institutional ombudsman/Dean/Department head/provost - hotline 217-782-2551 or this link (Editor's note: This link requests that complaints be directed back to the institution. This might not meet the expectation for the state to have a process to review or address complaints.)
Indiana Complaint Process
Iowa Complaint Process
Kansas Complaint Process
Kentucky Kentucky Council on Postsecondary Education
Louisiana State of Louisiana Board of Regents
Maine State of Maine, Department of Education
Maryland Maryland Higher Education Commission
Massachusetts Complaint Process
Michigan Complaint Process
Minnesota Complaint Process
Mississippi Mississippi Board of Trustees of State Institutions of Higher Learning
Missouri While the department does require students to pursue resolution through institutional processes, which are required as part of the licensure standards, the department does maintain a process for the review of student complaints at licensed schools. Information about that process is not currently available from the department's website but is distributed to students upon request.
Missouri Department of Higher Education
Montana Montana University System
Nebraska Not available online
Nevada Complaint Process
New Hampshire Complaints regarding non-compliance with agency New Hampshire Code of Administrative Rules, made to Executive Director of the Commission.
New Hampshire Postsecondary Education Commission
New Jersey State of New Jersey Commission on Higher Education
New Mexico New Mexico Higher Education Department
New York Complaint Process
North Carolina If the complaint cannot be resolved after exhausting the institution's grievance procedure, the student may file a complaint with the following office: Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27515-2688, telephone (919) 962-4558. The student may contact UNC General Administration for further details.
The Board of Governors, The University of North Carolina
North Dakota North Dakota Department of Career and Technical Education
Ohio The Ohio Board of Regents
Oklahoma Oklahoma State Regents for Higher Education
Oregon Oregon Student Assistance Commission, Office of Degree Authorization
Pennsylvania Pennsylvania Department of Education
Rhode Island Rhode Island Board of Governors for Higher Education
South Carolina Complaint Process
South Dakota South Dakota Board of Regents
Tennessee Tennessee Higher Education Commission
Texas Texas Higher Education Coordinating Board
Utah Complaint Process
Vermont State of Vermont, Department of Education
Virginia State Council of Higher Education for Virginia Student Complaint Information Sheet
Washington Complaint Process
West Virginia West Virginia Higher Education Policy Commission
Wisconsin Wisconsin Complaint Process
Wyoming Wyoming Department of Education

 

 

 

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